How the first build works

One task, from start to finish

1. The call

   Twenty minutes. You describe where the time goes, and we ask about volumes, systems and who handles each step. By the end we can usually identify the three tasks worth automating first. No presentation and no lengthy discovery document.

   Stage 01

2. We look at one process

   A short review of how the chosen task actually runs, rather than how the procedure says it runs. We observe it once, note every step, and set out what we would build and what it costs. That price does not change afterwards.

   Stage 02

3. We build it

   We build against a copy of your real data rather than a demonstration set. You receive a link to follow progress, and you do not need to attend any meetings. You are kept informed at every stage.

   Stage 03

4. We test it properly

   Tested against real cases, including the demanding ones: the order with a missing field, the supplier who formats dates differently, the customer with two accounts. Unusual cases are routed to a person, so every outcome is accounted for.

   Stage 04

5. It goes live

   Live with monitoring from the first day, so that we are the first to know about anything that needs attention. We watch it closely as it settles in.

   Stage 05

6. You keep it

   Documentation in plain English, the credentials, and a walkthrough with whoever needs it. It runs on your systems, and it continues to work whether or not we are involved.

   Stage 06